At Men Suits Shop, we take as much care in ensuring your satisfaction as we do in crafting our premium menswear. Should any garment not meet your exacting standards, our refined returns process is designed for your convenience.

Eligibility for Returns & Exchanges

We gladly accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging

Non-returnable items: Due to their custom nature, tuxedos and made-to-measure suits cannot be returned unless defective.

Our Refined Returns Process

Step 1: Initiate Your Return

Contact our concierge team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Package

Once approved, repackage the item(s) securely in the original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Send your return package to:

Men Suits Shop Returns
1038 Corpening Drive
AUSTIN, US 73301

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return (typically within 3-5 business days):

  • Credit card/PayPal payments: Refunds will be processed to your original payment method within 5-7 business days
  • Bank transfers: May take 7-10 business days to reflect in your account

Original shipping fees are non-refundable. For exchanges, we’ll ship your new item once the return is received.

Return Request Template

For your convenience, use this template when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear Men Suits Shop Concierge, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason: [Reason for Return/Exchange] [For exchanges, please specify the desired replacement item details] I understand the return must be postmarked within 15 days of delivery. Please provide return instructions at your earliest convenience. Sincerely, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

Should you receive a damaged or defective item, please contact us immediately at [email protected] with photographs of the issue. We will arrange for a prepaid return label and expedite your replacement.

For any questions regarding our returns policy, our Austin-based concierge team remains at your service.

Men Suits Shop
1038 Corpening Drive
AUSTIN, US 73301
Email: [email protected]