Welcome to Men Suits Shop’s FAQ section. We’ve compiled answers to common questions about our premium menswear, global delivery, and customer service to ensure your shopping experience is as refined as our suits.

Product Questions

What types of suits do you specialize in?
We specialize in premium menswear including linen suits, tweed suits, tuxedos, long sleeve shirts, and tweed pants. Our collection blends timeless elegance with contemporary style for the discerning gentleman.
Are your suits suitable for special occasions?
Absolutely. Our tuxedos are perfect for black-tie events, while our tweed suits offer sophisticated options for weddings and formal gatherings. For summer events, our linen suits provide both comfort and style.
How should I care for my linen suit or tweed garments?
We recommend dry cleaning for all our suits to maintain their premium quality. For linen shirts, gentle machine washing or hand washing with cold water will preserve the fabric’s integrity.

Shipping & Delivery

Where do you ship?
We offer global delivery across North America and Europe. Unfortunately, we currently cannot ship to certain Asian countries and remote regions due to logistical constraints.
What are my shipping options?
We offer two premium shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Economy Shipping (via EMS for orders over $50): 15-25 business days after processing
All orders receive 1-2 day processing at our Austin headquarters.
How can I track my order?
You’ll receive real-time tracking updates via email once your order ships. Our premium carriers (DHL, FedEx, or EMS) provide detailed tracking information every step of the journey.
Are there additional customs fees?
Depending on your country’s import regulations, customs fees may apply. These are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 3 business days of receipt.
What if my item arrives damaged?
In the rare event of damaged goods, please contact our concierge team immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.

Payment & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.

General Questions

When should I order for a special event?
For wedding guests and event attendees, we recommend ordering at least 4 weeks in advance to allow time for potential alterations and any unexpected shipping delays.
How can I contact customer service?
Our Austin-based concierge team is available via email at [email protected]. We typically respond within 24 hours to ensure your sartorial needs are met promptly.
Where is your company located?
Our headquarters is located at 1038 Corpening Drive, Austin, TX 73301, USA. While we don’t offer in-store shopping, our team is happy to assist you virtually with any questions.

For additional questions not covered here, please don’t hesitate to contact our customer service team. At Men Suits Shop, we’re committed to providing the same attention to detail in our service as we do in crafting our premium menswear.